psggc Privacy Policy

What Data We Collect

psggc collects personal data in several categories depending on how you interact with our Platform. The categories of personal data we may collect include:

1.1 Identity & Registration Data

• Full legal name as it appears on your government-issued Philippine ID;
• Date of birth (used for 21+ age verification);
• Gender;
• Philippine residential address including barangay, city/municipality, and province;
• Nationality and country of residence.

1.2 Contact Data

• Email address;
• Philippine mobile number (used for two-factor authentication and account notifications);
• Preferred communication language.

1.3 Identity Verification (KYC) Data

• Copies of government-issued Philippine identification documents (e.g., PhilSys National ID, Passport, UMID, SSS ID, Driver's License, Voter's ID, PRC ID);
• Proof of address documents;
• Selfie or facial photograph submitted for liveness verification;
• Source of funds declarations where required by AML regulations.

1.4 Financial Data

• GCash or Maya mobile wallet account reference (masked);
• Bank account name and masked account number for withdrawal verification;
• Transaction history including deposit amounts, withdrawal requests, and bet records;
• Crypto wallet address (if USDT TRC20 deposits are used).

1.5 Technical & Usage Data

• IP address and approximate geolocation;
• Device type, operating system, and browser information;
• Session logs, login timestamps, and access records;
• Game activity logs, bet history, and session duration data;
• Cookies and similar tracking technology data (see Section 6).

1.6 Communications Data

• Records of your interactions with psggc's live chat and email support team;
• Complaint and dispute records;
• Survey responses and feedback submitted through the Platform.

How We Collect Your Data

psggc collects personal data through the following channels and methods:

• Direct registration: Data you provide when creating your psggc account, completing KYC verification, or updating your profile;
• Platform usage: Data automatically generated when you log in, browse games, place bets, or interact with any psggc feature;
• Payment processing: Transaction data received from payment processors including GCash, Maya, BPI, BDO, and other accepted Philippine payment channels when you make deposits or withdrawals;
• Support interactions: Data you share when contacting psggc's customer support team via live chat or email;
• Cookies and tracking: Technical data collected automatically through cookies, web beacons, and similar technologies when you visit psggc.net (see Section 6);
• Third-party verification providers: Identity and fraud-screening data from licensed KYC and AML compliance service providers used to verify your identity and screen against watchlists as required by PAGCOR and Philippine AML law.

Legal Basis for Processing

Under the Data Privacy Act of 2012 and its Implementing Rules, psggc processes your personal data on the following legal bases:

How We Use Your Data

psggc uses the personal data we collect for the following specific purposes:

• Account services: To create, maintain, and secure your psggc account, process your transactions in Philippine Peso (₱), and provide access to all psggc games and features including sports betting, live casino, bingo, and slot games;
• Identity and age verification: To confirm that you are at least 21 years of age and a real person eligible to hold a psggc account under PAGCOR's licensing requirements;
• Regulatory compliance: To meet our obligations to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and any other Philippine regulatory authority that has jurisdiction over psggc's operations;
• Fraud and security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, money laundering, and other prohibited conduct described in psggc's Terms & Conditions;
• Responsible gaming: To monitor gaming behavior for signs of problematic gambling and to administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion;
• Customer support: To respond to your queries, resolve disputes, and improve our support service quality;
• Marketing (with consent): To send you relevant promotions, bonus offers, and information about new games on psggc, including PBA betting markets, sabong events, and seasonal casino promotions — only where you have opted in to receive such communications;
• Platform improvement: To analyze usage patterns and technical performance data to improve the psggc platform, fix bugs, and develop new features.

Data Sharing & Disclosure

psggc does not sell your personal data to third parties. We may share your personal data only in the following circumstances:

• PAGCOR and regulatory authorities: As required by our gaming licence, psggc submits player activity reports and KYC data to PAGCOR. We also report suspicious transactions to the Anti-Money Laundering Council (AMLC) as mandated by RA 9160;
• Payment processors: Transaction data is shared with your chosen Philippine payment provider (e.g., GCash, Maya, BPI, BDO, Metrobank, UnionBank) solely for the purpose of processing deposits and withdrawals. These providers are subject to their own data protection obligations;
• KYC and identity verification providers: Your identity documents and biometric verification data may be processed by licensed third-party KYC service providers operating under strict data processing agreements with psggc;
• Game content providers: Certain game activity data (such as session identifiers and bet amounts) may be shared with psggc's licensed game providers to operate live casino tables, RNG games, and sports betting markets. No directly identifiable personal data is shared beyond what is technically necessary;
• IT and security service providers: Trusted technical service providers who assist in operating and securing the psggc Platform, subject to contractual data protection obligations;
• Law enforcement and courts: Where psggc is legally compelled by a Philippine court order, subpoena, or lawful demand from a law enforcement authority, we will disclose the minimum personal data required to comply.

Cookies & Tracking Technologies

psggc uses cookies and similar tracking technologies on the psggc.net website to provide a functional, secure, and personalized experience. The types of cookies we use include:

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. You cannot opt out of these without ceasing to use the Platform;
• Functional Cookies: Remember your preferences such as language settings, preferred game categories, and display settings to personalize your experience across sessions;
• Analytics Cookies: Collect aggregated, anonymized data about how players use the Platform (pages visited, time spent, features used) to help psggc improve site performance and user experience;
• Security Cookies: Assist in fraud detection and the identification of suspicious access patterns or bot activity.

psggc does not use third-party advertising or retargeting cookies. You can manage your cookie preferences through your browser settings. Note that disabling functional or analytics cookies may affect certain features of the Platform.

Data Retention

psggc retains your personal data only for as long as necessary to fulfil the purposes described in this Policy, or as required by applicable Philippine law and regulation. Our standard retention periods are as follows:

• Active account data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required by PAGCOR licensing conditions and AML regulations;
• KYC and identity documents: Retained for a minimum of 5 years following the end of your relationship with psggc, in accordance with RA 9160 AML record-keeping requirements;
• Transaction records: Retained for a minimum of 5 years following each transaction;
• Support and communications records: Retained for up to 3 years following the resolution of the relevant query or dispute;
• Marketing consent records: Retained for the period of your consent plus 1 year following withdrawal, as evidence of the consent given;
• Technical and log data: Typically retained for 12 months, unless a longer period is required for a security investigation.

When your personal data is no longer required and no legal retention obligation applies, psggc will securely delete or anonymize it so that it can no longer be attributed to you.

Data Security

psggc implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security measures include:

• TLS 1.2/1.3 encryption for all data transmitted between your device and psggc servers;
• AES-256 encryption for sensitive data stored at rest;
• Bcrypt hashing for all account passwords — psggc staff cannot view your password in plaintext;
• Two-factor authentication (2FA) via your registered Philippine mobile number;
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis;
• Regular third-party penetration testing and vulnerability assessments of the psggc Platform;
• Formal incident response procedures aligned with NPC breach notification requirements.

Your Data Subject Rights

Under the Data Privacy Act of 2012, as a psggc player you have the following rights in relation to your personal data:

To exercise any of these rights, contact psggc's Data Protection Officer at [email protected] with the subject line "Data Privacy Request." psggc will respond within 15 business days. We may need to verify your identity before acting on your request. Note that certain rights may be limited where psggc has a legal obligation to retain your data (e.g., AML record-keeping requirements).

Children's Privacy (21+ Policy)

psggc's services are strictly intended for individuals aged 21 years and above. psggc does not knowingly collect personal data from persons under the age of 21. This restriction is a mandatory requirement under PAGCOR's licensing framework and Philippine gaming law.

If psggc discovers or has reason to believe that personal data has been collected from a person under 21, the relevant account will be immediately suspended, all associated data will be flagged for review, and the account will be closed. Any balance held will be dealt with in accordance with PAGCOR's guidelines on underage gambling.

Marketing Communications

psggc may send you marketing communications about promotions, new games, PBA betting markets, live casino events, bingo jackpots, and other psggc offers — but only where you have given your explicit consent to receive such communications during registration or through your account settings.

Marketing communications may be delivered via:

• Email to your registered address;
• SMS to your registered Philippine mobile number;
• In-platform notifications when you are logged into psggc.

You can unsubscribe from psggc marketing communications at any time by:

• Clicking the "Unsubscribe" link in any marketing email;
• Updating your communication preferences in your psggc account settings; or
• Contacting psggc support at [email protected] with the subject "Unsubscribe."

Withdrawal of marketing consent does not affect psggc's ability to send you transactional messages about your account (e.g., deposit confirmations, withdrawal updates, security alerts), which are sent on the basis of contract performance and are not subject to marketing opt-out.

Changes to This Policy

psggc reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or NPC guidelines. When material changes are made, psggc will notify registered players via their registered email address or through a prominent notice on the psggc Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the psggc Platform following the effective date of any updated Policy constitutes your acknowledgment and acceptance of those changes. We encourage you to review this Policy periodically to stay informed about how psggc protects your personal data.

Contact & Complaints

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or have a concern about how psggc handles your personal data, please contact our Data Protection Officer through the following channels:

• Email: [email protected] — Subject line: "Data Privacy Request"
• Live Chat: Available 24/7 on the psggc Platform. Average response time: 3–5 minutes.

psggc will acknowledge your privacy request within 3 business days and provide a full response within 15 business days. If your request is complex or involves a large volume of data, we may extend this period by up to 15 additional business days, in which case we will notify you of the extension and the reason for it.

Complaints to the NPC: If you are not satisfied with psggc's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. Information on how to file a complaint with the NPC is available through the NPC's official government channels.

This Privacy Policy was last updated on 1 January 2026 and supersedes all previous versions. psggc.net — Regulated by PAGCOR. For players aged 21 and above only.