Our Commitment to Safe Play
At psggc, responsible gaming is not a checkbox — it is a core part of how we operate. Every feature, every promotion, and every product decision on the psggc platform is made with player wellbeing in mind. We operate under a PAGCOR licence, which means we are legally bound to uphold the highest standards of player protection in the Philippines. But we go beyond mere compliance. We genuinely care about the Filipino players who trust us with their entertainment.
Gaming — whether it is placing a bet on a PBA game, spinning a slot title, or joining a live bingo session — is meant to be an enjoyable leisure activity. The moment it stops being fun and starts causing stress, financial strain, or relationship problems, it has crossed a line. psggc's responsible gaming program exists specifically to help you recognize that line and act before it becomes a crisis.
This page outlines the tools available to every psggc player, explains the warning signs of problem gambling, and tells you exactly how to use our self-exclusion and limit-setting features. It also points you toward external support organizations if you or someone you know needs help beyond what psggc can provide. All psggc responsible gaming tools are free to use, available 24/7, and take effect immediately upon request.
We also want to be clear about one absolute rule: psggc is strictly for players aged 21 and above. This is not just a platform policy — it is a legal requirement under Philippine gaming law. We enforce this through identity verification (KYC) during registration and monitor account activity for any indicators of underage access. If you suspect that a minor has accessed a psggc account, please contact our support team immediately.
psggc Responsible Gaming Tools
Six practical tools built directly into your psggc account — no waiting, no paperwork, no judgment
Deposit Limits
Set a daily, weekly, or monthly deposit cap on your psggc account to keep your gaming spend within a budget you are comfortable with. Limits take effect immediately when reduced. Increases require a 7-day cooling period to prevent impulsive decisions during a losing streak. You can adjust these any time in your account settings.
Session Time Limits
psggc lets you set a maximum gaming session duration. Once your time limit is reached, you will receive a clear in-platform notification prompting you to take a break. This tool is especially useful for slot and live casino players who may lose track of time during long sessions. Regular breaks are a proven way to maintain healthy gaming habits.
Loss Limits
Set a hard limit on the total amount you are willing to lose within a defined period. Once your loss limit is reached, psggc will automatically prevent further bets or deposits for the remainder of that period — even if you still have a balance. This tool puts a firm ceiling on downside risk and protects players from chasing losses in the heat of the moment.
Cooling-Off Period
Need a short break from psggc? A cooling-off period temporarily suspends your account for a period you choose — from 24 hours up to 6 weeks. During this period, you cannot log in, deposit, or place any bets. Your account data and balance are fully preserved and accessible again once the period ends. No explanation needed — just choose your duration and confirm.
Self-Exclusion
Self-exclusion is the strongest responsible gaming tool available on psggc. When you self-exclude, your account is permanently closed for a period of 6 months, 1 year, 3 years, or indefinitely. During exclusion psggc will also suppress all marketing communications to you. Self-exclusion is irreversible for the chosen period — this is intentional, to protect you when you need it most.
Reality Check Reminders
Enable periodic pop-up reminders that appear during your psggc session showing exactly how long you have been playing and your net win/loss for that session. These reality check alerts are a gentle but effective way to stay grounded, especially during extended bingo or live casino sessions. You choose the reminder interval: every 30, 60, or 90 minutes.
How to Self-Exclude on psggc
If you feel that gaming is no longer under your control, self-exclusion is the right step. Here is how to do it on psggc in four simple steps.
Log in to Your psggc Account
Access your psggc account using your registered email and password. Make sure you are on the official psggc.net website. If you are already locked out or cannot remember your credentials, contact our support team via live chat and they can assist you with the self-exclusion process directly.
Go to Account Settings → Responsible Gaming
In your account dashboard, navigate to the "Account Settings" menu and select the "Responsible Gaming" tab. This section houses all psggc player protection tools including deposit limits, session timers, cooling-off periods, and self-exclusion options.
Select Self-Exclusion and Choose Your Duration
Click on "Self-Exclusion" and select your preferred exclusion period: 6 months, 1 year, 3 years, or indefinite. Read the confirmation notice carefully. Indefinite self-exclusion requires a formal written request to reinstate after a minimum of 5 years. Choose the duration that genuinely reflects the level of support you need.
Confirm — Your Account Is Closed Immediately
Once you confirm, your psggc account is suspended immediately. You will receive a confirmation email at your registered address. Any pending withdrawals will be processed to your verified payment method (GCash, Maya, or bank account) within 5 business days. Marketing communications will be stopped. The self-exclusion is irreversible for the chosen period.
Understanding Your Limit Controls
A quick reference guide to how each psggc limit tool works, when it takes effect, and how to change it
| Limit Type | Available Periods | Takes Effect | How to Increase | How to Decrease |
|---|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately on decrease; 7-day delay on increase | Request via Account Settings; 7-day cooling period applies | Immediately via Account Settings |
| Loss Limit | Daily / Weekly / Monthly | Immediately on decrease; 7-day delay on increase | Request via Account Settings; 7-day cooling period applies | Immediately via Account Settings |
| Session Time Limit | Per session (30 min – 8 hrs) | Next login session | Adjust any time via Account Settings | Adjust any time via Account Settings |
| Reality Check | Every 30 / 60 / 90 minutes | Current session immediately | Change interval via Account Settings any time | Change interval or disable via Account Settings |
| Cooling-Off Period | 24 hrs / 1 week / 2 weeks / 6 weeks | Immediately; account suspended at once | Cannot be shortened — must complete chosen period | N/A — irreversible for chosen duration |
| Self-Exclusion | 6 months / 1 yr / 3 yrs / Indefinite | Immediately; account permanently closed for period | Formal reinstatement request only after minimum period; subject to review | N/A — irreversible for chosen duration |
Warning Signs of Problem Gambling
Honest self-awareness is the first step to staying safe. These are the most common warning signs that gaming may be becoming a problem.
Chasing Losses
Continuing to bet after losing in an attempt to "win back" what you lost. This is one of the clearest early indicators of problem gambling behavior. Responsible gaming means accepting losses as the cost of entertainment — not a debt to be recovered.
Gambling with Money You Cannot Afford to Lose
Using funds earmarked for rent, tuition, groceries, utilities, or other essential expenses to fund gambling. If gaming money is coming from your GCash or BDO savings for bills, that is a serious warning sign that needs immediate attention.
Hiding Your Gaming Activity
Feeling the need to conceal how much time or money you spend on gaming from family members, a partner, or close friends. Secrecy around gaming is a strong indicator that you already know your behavior has crossed a healthy line.
Gaming to Escape Problems or Anxiety
Using gaming as a primary coping mechanism for stress, loneliness, depression, work pressure, or family conflict. When gaming shifts from recreation to emotional escape, the risk of developing a problematic relationship with it increases significantly.
Neglecting Responsibilities or Relationships
Missing work, school, or family events because of gaming. Conflicts with people you care about — in Manila, Cebu, Davao, or wherever you are in the Philippines — stemming from your gaming habits are a clear sign that something needs to change.
Inability to Stop or Set Limits
Repeatedly trying and failing to cut back on gaming time or spending. If you find yourself promising to stop after "just one more bet" again and again, the voluntary limit tools on psggc — and professional support — are there for exactly this situation.
Borrowing Money to Gamble
Taking out loans, borrowing from family, or using credit cards to fund gambling activity. If gaming is creating debt — particularly with informal lenders — please reach out to psggc's support team or a professional counselor as soon as possible.
Quick Self-Assessment Checklist
Answer these questions honestly. If you answer "yes" to two or more, consider using psggc's responsible gaming tools or speaking to a professional counselor.
The 21+ Rule — Non-Negotiable
psggc operates strictly for players aged 21 years and above. This is a hard rule with zero exceptions. The minimum age for casino-style gambling in the Philippines is 21 under the Presidential Decree governing PAGCOR-licensed establishments, and psggc enforces this through multiple layers of verification.
Every new psggc account requires identity verification (KYC) before any deposit or bet can be made. This process includes submission of a valid Philippine government-issued ID — such as a PhilSys National ID, Passport, UMID, Driver's License, or Voter's ID — along with a real-time selfie for liveness detection. Our KYC system cross-references the date of birth on your submitted ID to confirm you meet the 21+ requirement.
psggc also monitors account behavior for patterns that may suggest underage access — including unusual session times, deposit patterns inconsistent with declared age, and device fingerprinting anomalies. Any account flagged for potential underage use is immediately suspended pending investigation.
psggc does not market to or target individuals under 21. Our promotional content is designed for adult audiences, and we take all reasonable steps to ensure our advertising does not reach minors across social media, search engines, and other channels in the Philippines.
External Support & PAGCOR Resources
psggc's internal tools are a first line of support — but if you need more help, these organizations serve Filipino players dealing with problem gambling
National Center for Mental Health (NCMH)
The NCMH in Mandaluyong City provides mental health services including counseling for behavioral addictions such as problem gambling. Filipino players experiencing gambling-related distress can access services through the NCMH crisis hotline. Contact information is available through official government health channels.
Gamblers Anonymous Philippines
Gamblers Anonymous (GA) has active groups across Metro Manila, Cebu, and other Philippine cities. GA's peer-support model uses the proven 12-step program to help members recognize and recover from compulsive gambling. Meetings are free, confidential, and open to anyone who wants to stop gambling.
Gam-Anon Philippines
Gam-Anon is a support program specifically for the families and loved ones of compulsive gamblers. If someone you love in Quezon City, Davao, or anywhere in the Philippines is struggling with problem gambling, Gam-Anon provides a supportive community of people who understand exactly what you are going through.
Crisis Hotlines
If gambling-related stress is creating a mental health crisis, the NCMH 24/7 crisis hotline and the Department of Health mental health hotline are available to Filipino players nationwide. These services are free, confidential, and staffed by trained mental health professionals. Details are available through official DOH and NCMH channels.
Play Smart. Play Safe. Play on psggc.
Responsible gaming is not about playing less — it is about playing better. Set your limits, know your boundaries, and enjoy PBA betting, live casino, bingo, and slots on psggc the right way.
🔞 21+ Only • PAGCOR Licensed • Play Responsibly • psggc.net